We are so pleased that you are considering booking a stay with us at Burnside Cottage B&B and we look forward to welcoming you to the far northern Highlands.
When confirming your booking you are entering into an agreement with us.

Please be aware of the following Terms and Conditions:

Payment & Cancellation
We accept the following forms of payment: PayPal, debit cards, credit cards and cash (we accept all major debit and credit cards).
Direct Bookings – Reservations require a 50% non-refundable deposit.
Booking Platforms (booking.com, Expedia, Airbnb) reservations made via platforms will be liable for 100% charge for cancellations from time of booking
Re-arranging Reservations We ask you to let us know asap if you need to cancel as we may on occasion be able to rearrange bookings to alternative dates. However please note that this is at our discretion & not guaranteed.
We would suggest that you may wish to take out cancellation insurance, which can be obtained from any good insurance broker at a nominal cost.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would then refund all monies paid by you. Our liability would not extend beyond this refund.

Arrivals & Departures
Check In time is between 4pm to 10pm. Please be aware that we cannot accept arrivals before 4pm. We do appreciate that sometimes our guests may be delayed. If you are running late, please let us know as we may be able to extend our check-in time in some circumstances (up to a maximum time of midnight). However please be aware that this needs to be communicated with us before 10pm. If we haven’t agreed this with you beforehand failure to check-in by 10pm will forfeit the booking and all monies paid.
Check Out time is strictly by 10am

Meals
Breakfast is included & is served between 7.15 – 8.30am. We are happy to offer a take-away breakfast outside of these times from 6.30am.
All meals are served via Room Service – both suites have dining areas.
Please let us know of any food requirements, allergies, or intolerances at time of booking. We will endeavour to accommodate most requests however please be aware that we use nuts widely in our menu & kitchen.
We offer an extensive evening menu which requires pre-ordering by no later than 10pm the evening before dining. Orders can be placed via email, WhatsApp, or telephone. Cancellation of food orders before 10pm on the evening prior to dining will not incur charges. However, cancellations after 10pm will be charged in full.

Noise & Quiet Times
We ask our guests to be mindful of our other guests especially between 10pm-7am

Dogs
We are dog friendly by prior arrangement but please let us know at time of booking. We do charge a supplement of £15 per dog which we donate to dog rescues.
Please be aware that your dog/s must not be left unattended, or on furniture, at any time.
We supply biodegradable dog waste bags, along with an exterior dog waste bin & we ask that owners remove clean up after their dogs before departing. We also request that dog owners always keep their dogs on leads in the surrounding neighbourhood. We are situated in open farmland & farmers are allowed to shoot dogs if they are seen worrying livestock.
Unfortunately, we are unable to accept cats.

Damages & Lost Property
Please take care with our accommodation. You are responsible and liable for any breakages/ damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £100 if you did not report this.
Lost keys will incur a replacement charge per key lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

We do not accept any liability for any damage, loss, or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our contractors whilst acting in the course of employment.

Room Occupancy & Children
Our room occupancy is strictly two person per suite, apart from The Grey Suite Family option which is up to four. We accept children however we are not able to supply cots or highchairs as we don’t have enough storage space on site. We also ask that noise is kept to a minimum.

Wi-Fi Fair & Appropriate usage
Wi-Fi access is provided, guests are asked to use this fairly and appropriately. We can’t have a fibre internet connection and so we can’t do anything to improve the wi-fi we offer. 
The Internet access provided is intended for general use such as access to the internet for email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

Smoking
The property is strictly no smoking (complying with UK laws). There is an external ashtray located in the car park for guests use.

We look forward to welcoming you to Burnside Cottage B&B.
If you have any queries, please call us on 07984 436955 or alternatively email us on info@burnside-cottage.co.uk

Kacey & Stephen George